Customer Support Analyst - Tripstax

Virtual or In Office

In Office

Join Our Growing Tripstax Team!
We are excited to welcome an enthusiastic individual who loves delivering outstanding customer service and thrives in a collaborative environment. As part of our dynamic and expanding team, you will play a key role in resolving and triaging customer support tickets within agreed SLAs keeping customers informed every step of the way.

Role & responsibilities:

• Resolve customer support tickets raised in Jira ticketing system.
• Triage customer support tickets to the correct teams.
• Create resolution articles which are linked to the tickets in Jira via Confluence to aid team learning and support.
• Follow up with customers, provide feedback and updates on each ticket and see through to resolution.
• Use excellent customer service skills to exceed customers' expectations.
• Report back to Technical Support Writer any missing support documents for future reference.
• Proven working experience in providing customer service / service desk support.

Qualification & Requirements:

• Graduation or Post-Graduation from a technical background like BSc IT, BCA, MCA, etc.
• Good verbal and written communication skills
• Team player attitude
• Ability to multi-task and meet deadlines
• Understanding of SQL databases
• Basic SQL scripting skills
• Willing to work in 24/7 rotational shifts
• Proven working experience of Jira and Confluence

Interested candidates are encouraged to submit their updated resumes on omkar.tamhane@atpi.com at their earliest convenience.