Supply Chain Executive

We are looking for a detail-oriented and proactive professional to manage return operations, ticket handling, faulty return requests, and replacement/repair coordination. The role requires strong coordination skills, inventory visibility management, timely execution, and the ability to generate data-driven insights for operational improvement.

Key Responsibilities

1. Return & Ticket Operations

• Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.
• Ensure timely closure of open tickets as per defined SLAs.
• Coordinate with customers, field teams and logistics partners for smooth resolution.

2. Reverse Logistics & Pickup Coordination

• Accelerate return pickups by proactively coordinating with logistics partners.
• Track pickup status and ensure timely movement of return goods.
• Follow up on pending pickups and escalations.

3. Inventory & Receiving Management

• Maintain inventory visibility for all returned assets.
• Support a streamlined receiving process by ensuring accurate inwarding of return materials.
• Minimize inventory discrepancies through proper reconciliation and verification.

4. Faulty Returns & Assessment

• Ensure timely processing of faulty returns.
• Coordinate inspection, assessment, repair, or replacement actions.
• Ensure proper and timely assessment of returned goods.

5. Data & Reporting

• Maintain record visibility for all return transactions.
• Prepare daily/weekly/monthly return and closure reports.
• Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.
• Identify process bottlenecks and recommend corrective actions.