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Executive - Key Accounts - Express Logistics
DP World
Powai
Full-Time
0-3 Years experience
Description
| FILING INFORMATION | |||
| Position | Executive – Key Accounts | ||
| Department | Commercial - Customer Service | ||
| Location | Regional (N, S, E, W) | ||
| Job Band | 2 | Reports to | Manager – Key Accounts |
| ROLES & RESPONSIBILITIES | |||
| Key responsibilities | * Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs * Prepare detailed reports, as required, for customers * Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services * Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses * Perform first level root cause analysis * Any critical escalation from client related to closure has to be highlighted to senior level, * Arrange for expedited service recovery for shipments, when necessary * Revert back to the client with update/closure in the given timeline. * Need to share the closure file with every client. * Responsible for billing and payment collection from the customer. * Maintaining an accurate record of all existing and potential customers. * Responding to customer inquiries in a timely and professional manner. * Serve as the link of communication between key customers and internal teams | ||
| QUALIFICATIONS & COMPETENCIES | |||
| * Graduate, with Sales & Marketing background * Minimum of 2 -5 years of experience in retail sales * Good communication and listening skills. * Should be a team player |
About DP World
DP World is a global leader in logistics, offering integrated supply chain solutions that facilitate trade across the world. The company operates a network of ports and terminals, providing services that enhance the flow of goods and services globally.