Team Lead - VAS

Role Overview

We are looking for a Team Leader to manage and drive VAS sales (Retail Finance, RC

Transfer, and other services) by leading a team of tele calling executives and

maximizing revenue

Key Responsibilities

• Manage and drive performance of C2C operations with VAS through tele calling

team

• Ensure daily and monthly achievement of Retail, and VAS revenue targets

(Finance, RC Transfer, other services)

• Drive higher attachment rate of VAS on Retail closures

• Coach team on VAS pitching, objection handling, and conversion

techniques

• Monitor daily performance and improve conversion from Retail to VAS

• Collaborate with Retail team to ensure seamless handover for VAS pitching

• Track and improve team productivity (calls, talk time, conversions)

• Maintain discipline on CRM updates and process adherence

• Handle escalations and support team in closing high-value opportunities

• Work on document collection to ensure smooth end to end process for VAS

Required Skills

• Strong sales and upselling skills

• Experience in team handling and coaching

• Good understanding of finance / RC transfer products (preferred)

• Strong objection-handling and negotiation ability

• Target-driven mindset with focus on revenue

Eligibility

• Graduate with 3–7 years of experience

• Experience in telecalling / inside sales / VAS / financial products preferred

• Prior team handling experience is a plus

• Fluent in English, Hindi and Kannada or Tamil. Need at least one between Tamil or

Kannada language.How performance will be measured

• VAS revenue achieved

• Attachment rate on Retail

• Conversion rate (Retail to VAS)

• Team productivity and target achievement