Customer Care Executive - Hindi/Bengali

Description

Job description: Junior Executive - Customer Care

Roles and Responsibilities

Manage Inbound /Outbound calls
Managing a team of representatives offering customer support
Resolving customer complaints brought to your attention
Over-seeing the customer service process
Monitoring the work of individual representatives and of the team
Possessing excellent product knowledge to enhance customer support
Maintaining a pleasant working environment for your team
Planning the training and standardization of service
Maintaining a positive, empathetic, and professional attitude toward customers at all

times.

Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support

Qualification

Qualifications - Any degree

Requirements

Skills for Success:

Excellent Communication
Should be fluent in English, Hindi and Bengali.
Good in Handling customer queries