Junior Executive - Customer Care(Hindi)

Job description: Junior Executive - Customer Care

Roles and Responsibilities

1. Manage Inbound /Outbound calls

2. Managing a team of representatives offering customer support

3. Resolving customer complaints brought to your attention

4. Over-seeing the customer service process

5. Monitoring the work of individual representatives and of the team

6. Possessing excellent product knowledge to enhance customer support

7. Maintaining a pleasant working environment for your team

8. Planning the training and standardization of service

9. Maintaining a positive, empathetic, and professional attitude toward customers at all

times.

10. Responding promptly to customer inquiries.

11. Communicating with customers through various channels.

12. Acknowledging and resolving customer complaints.

13. Managing a team of junior customer service representatives.

14. Ensure customer satisfaction and provide professional customer support

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Qualification

Qualifications - Any degree

Requirements

Skills for Success:

1. Excellent Communication

2. Should be fluent in English, Hindi and Bengali.

3. Good in Handling customer queries

Benefits

Perks and Benefits

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 Performance based variable pay

 Employee friendly environment

 Monthly employee engagement

 Annual vacation