Executive.

Job Description – Quality Executive / QC Executive Position: Quality Executive / QC Executive Department: Quality Location: Delhi Warehouse Reporting To: Quality Manager / Head – Quality Experience: 3–7 Years Qualification: Diploma / Graduate; Engineering or Quality-related qualification preferred 1. Job Purpose The Quality Executive will be responsible for ensuring end-to-end quality control at the Delhi Warehouse. The role will primarily focus on Pre-Dispatch Inspection (PDI), return product inspection and segregation, customer complaint investigation, reduction of product returns and bad inventory, and continuous quality improvement . The individual will act as the primary Quality representative at the warehouse and work closely with Warehouse, SCM, Sales, Customer Service, Factory, and Quality teams to ensure that only quality-approved products are dispatched to customers. 2. Key Responsibilities A. Pre-Dispatch Inspection (PDI) Conduct 100% Pre-Dispatch Inspection (PDI) of sofas and mattresses before dispatch from the Delhi warehouse. Inspect products for: Appearance and finishing Dimensions and construction Stitching and upholstery Packing and packaging condition Labels and MRP Product specifications and details Other applicable quality parameters Ensure all products comply with defined company quality standards and SOPs before dispatch. Identify, hold, and segregate defective products before they reach customers. Maintain accurate PDI records and inspection status in Google Sheets / Microsoft Excel . Immediately escalate recurring or critical defects to the Quality and concerned functional teams. Ensure no product is dispatched without the required quality approval. B. Return Product Inspection & Segregation Inspect all returned mattresses, sofas, and accessories received at the Delhi warehouse. Assess the physical condition, defect, usage, and repairability of returned products. Categorize returned products as: Reworkable: Products that can be restored to saleable condition through approved rework. Non-Reworkable: Products that cannot be economically or technically restored and should be classified as bad inventory. Ensure proper physical segregation, tagging, and identification of reworkable and non-reworkable products. Maintain complete return inspection records, including: Return reason Defect type Product condition Root cause, wherever identifiable Rework requirement Final disposition Coordinate with relevant teams for timely rework, release, disposal, or closure of returned inventory. Monitor rework quality before products are released back to saleable inventory. C. Customer Complaint Investigation & Market Visits Visit customer locations, whenever required, to investigate quality-related complaints. Conduct on-site product inspection and identify the actual cause of the complaint. Distinguish between manufacturing defects, handling/storage damage, installation-related issues, usage-related concerns, and other causes. Prepare detailed inspection/visit reports supported by photographs, observations, findings, and recommendations. Coordinate with Sales, Customer Service, Warehouse, Factory, and Quality teams for appropriate resolution. Track repeated customer complaints and identify areas requiring corrective and preventive action. Provide timely technical inputs to support complaint closure. D. Return & Bad Inventory Reduction Take ownership of reducing overall warehouse returns and bad/non-reworkable inventory . Analyze return data and identify major product-, defect-, and reason-wise trends. Identify recurring issues and work with cross-functional teams to eliminate root causes. Monitor rework recovery and maximize conversion of reworkable returns into saleable inventory. Drive corrective actions to prevent repeat defects and avoid unnecessary returns. Monitor product-wise and defect-wise return trends. Prepare periodic reports covering: Return % Rework % Non-Reworkable % Bad Inventory Major defect categories Corrective action status E. Warehouse Quality Control Ensure compliance with company-defined quality standards, SOPs, and work instructions. Conduct regular quality checks on: Product handling Storage conditions Stacking FIFO practices Packing Loading and unloading Dispatch practices Identify potential quality risks within warehouse operations and initiate timely corrective action. Ensure proper handling of mattresses, sofas, and accessories to prevent transit or warehouse damage. Support internal and external quality audits. Participate in quality improvement and process improvement initiatives. F. Data Management & MIS Reporting Maintain accurate and up-to-date quality records using Microsoft Excel and Google Sheets . Maintain records related to: PDI inspections Product returns Reworkable / Non-Reworkable products Customer complaints Market visits Bad inventory Corrective and Preventive Actions (CAPA) Product-wise trends Defect-wise trends Prepare daily, weekly, and monthly quality MIS reports. Analyze quality data and highlight key issues, trends, and improvement opportunities to management. Prepare presentations and quality reports using Microsoft PowerPoint . Maintain data accuracy, completeness, and timely reporting. Update relevant quality information in SAP , wherever applicable. 3. Key Performance Indicators (KPIs) Performance will be measured primarily through: Reduction in overall warehouse return % Reduction in bad/non-reworkable inventory 100% PDI compliance before dispatch Reduction in customer complaints Reduction in repeat customer complaints Improvement in rework recovery % Timely closure of returned products Accuracy and completeness of quality data Timely submission of daily/weekly/monthly MIS Effective implementation and closure of corrective and preventive actions Reduction in warehouse-related product damage Improvement in overall warehouse quality performance 4. Required Skills & Competencies Technical Skills Good knowledge of Quality Control / Quality Assurance activities. Experience in the mattress, sofa, furniture, upholstery, home-furnishing, or similar industry will be preferred. Good understanding of mattress and sofa construction, materials, upholstery, finishing, and common quality defects. Strong knowledge of: Inspection and defect identification Product segregation Root Cause Analysis (RCA) Corrective & Preventive Action (CAPA) Quality documentation Quality data analysis Good working knowledge of: Microsoft Excel Microsoft Word Microsoft PowerPoint Google Sheets SAP Ability to prepare and analyze MIS reports and present quality trends to management. Behavioural Competencies Strong ownership and accountability. Excellent observation and attention to detail. Strong problem-solving and analytical skills. Ability to work independently at a warehouse location. Good communication and interpersonal skills. Effective cross-functional coordination. Willingness to travel for customer complaint investigations. Ability to handle difficult quality issues and drive timely closure. Strong focus on prevention rather than only defect detection . Result-oriented approach with a focus on reducing returns and bad inventory. 5. Qualification & Experience Qualification: Diploma / Graduate in a relevant discipline. Diploma / Degree in Engineering, Quality, Production, Mechanical, or a related field will be preferred. Experience: 3–7 years of relevant experience in Quality Control / Quality Assurance. Experience in mattress, sofa, furniture, upholstery, home-furnishing, or related manufacturing/warehouse operations will be preferred. 6. Key Interfaces The Quality Executive will work closely with: Warehouse Operations Supply Chain / SCM Sales Customer Service Factory / Manufacturing Quality Team Logistics / Dispatch Other relevant support functions 7. Overall Role Expectation The Quality Executive will be the primary Quality representative at the Delhi Warehouse and will be responsible for end-to-end warehouse quality performance. The role is not limited to identifying defects. The individual is expected to: Prevent defective products from being dispatched. Ensure proper inspection and disposition of returned products. Maximize recovery of reworkable inventory. Minimize bad/non-reworkable inventory. Reduce customer complaints and repeat complaints. Identify and eliminate recurring quality issues. Drive corrective and preventive actions. Ensure accurate quality data and timely MIS reporting. Continuously improve the overall quality performance of the Delhi Warehouse.

• Experience: 3+ years
• Seniority: Mid Level
• Education: Bachelor's degree preferred
• Languages: English