Desktop & Application Support Engineer

We are looking for a skilled Desktop & Application Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth functioning of desktop systems, applications, and IT infrastructure across the organization.

Key Responsibilities:

• Install, configure, and troubleshoot desktop/laptop systems (Windows 10 & Windows 11)
• Manage and support Microsoft Office Suite and Outlook client configuration
• Perform OS installation, formatting, upgrades, and patch management
• Handle IP configuration, network connectivity issues, and basic LAN troubleshooting
• Diagnose and resolve hardware issues for desktops/workstations (HP, Dell, etc.)
• Work with Windows Registry, system settings, and performance tuning
• Provide support for application-related issues and software installations
• Perform data backup and recovery activities
• Maintain IT asset inventory and documentation
• Manage and support around 500+ client machines in an enterprise environment
• Provide remote and on-site technical support to end-users
• Ensure timely resolution of tickets as per SLA
• Coordinate with vendors for hardware/service-related issues

Required Skills:

• Strong knowledge of Windows OS (10 & 11)
• Hands-on experience with Microsoft Office & Outlook configuration
• Basic networking knowledge (IP addressing, DNS, DHCP)
• Experience with hardware troubleshooting (HP/Dell desktops & workstations)
• Knowledge of OS deployment, imaging tools, and patch management
• Familiarity with ticketing tools (ServiceNow, Jira, etc.)
• Understanding of Active Directory (user management, group policies)
• Basic knowledge of antivirus and endpoint security tools

Preferred Skills:

• Experience with remote support tools (AnyDesk, TeamViewer, etc.)
• Knowledge of Office 365 / Microsoft 365 administration
• Exposure to backup solutions and data recovery tools
• Understanding of ITIL processes
• Scripting knowledge (PowerShell basics) is a plus

Soft Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving ability
• Ability to handle multiple users and prioritize tasks
• Client-handling experience in corporate environments

Additional Requirements:

• Proven experience managing large-scale environments (500+ systems)
• Ability to work independently and in a team