CRM

Posting Title: CRM

Industry: Customer Service

Salary: Rs.10 K+

Work Experience: 0-1 year

Summary:

We are seeking a motivated and detail-oriented CRM Associate to join our dynamic customer service team. This role is critical in maintaining strong customer relationships through proactive communication, accurate data management, and timely support. The CRM Associate will serve as the frontline liaison between our organization and customers, ensuring a seamless experience through tele calling, issue resolution, and data tracking. You will play a key role in driving customer satisfaction, improving retention, and supporting sales and marketing initiatives by leveraging CRM tools and platforms. This entry-level position offers a unique opportunity to build a foundation in customer relationship management, gain hands-on experience in a fast-paced environment, and grow within a customer-centric organization.

Responsibilities:

• Conduct outbound and inbound tele calling to engage with customers for follow-ups, feedback collection, and service updates.
• Provide timely and professional customer support via phone, email, and chat, resolving inquiries and escalating complex issues as needed.
• Maintain accurate and up-to-date customer records in CRM systems, ensuring data integrity and consistency.
• Use Excel and Google Sheets to organize, analyze, and report customer data, supporting team and management decision-making.
• Monitor customer interaction history and preferences to personalize communication and enhance service delivery.
• Collaborate with sales and marketing teams to support lead nurturing, campaign follow-ups, and customer onboarding.
• Assist in generating regular reports on customer engagement, response rates, and service performance.
• Adhere to company policies, data privacy standards, and service level agreements (SLAs).

Requirements

Requirements:

• High school diploma or equivalent; bachelor's degree preferred.
• 0–1 year of experience in customer support, tele calling, or a related field.
• Strong verbal and written communication skills in English and local language(s).
• Proficient in using Microsoft Excel and Google Sheets for data entry, sorting, filtering, and basic reporting.
• Familiarity with CRM platforms (e.g., Salesforce, Zoho, HubSpot) is a plus.
• Ability to multitask, work independently, and meet daily targets in a fast-paced environment.
• Customer-focused mindset with a proactive attitude and problem-solving skills.
• Basic computer literacy and reliable internet connection for remote or hybrid work.

Benefits

Fixed salary

2 types of incentives (Performance + Target/Closure based)