ZOHO ADMINISTRATOR - INTERN

Zoho Administrator – Intern

Job Description

We are looking for a motivated and detail-oriented Zoho Administrator Intern to join our

IT operations team. The candidate will work closely with the CRM and business applications

team to configure, maintain, and optimize Zoho products across the organization.

This internship is a great opportunity for candidates seeking hands-on experience in

enterprise-grade SaaS administration, CRM management, workflow automation, and real-

time business operations.

Roles & Responsibilities

● Assist in configuring and customizing Zoho CRM modules, fields, workflows, and

blueprints.

● Support the setup and maintenance of Zoho Desk, Zoho Books, Zoho People, and

Zoho Analytics.

● Create and maintain roles, profiles, and permission settings in Zoho CRM.

● Build and troubleshoot automation rules, workflow rules, and scheduled actions.

● Assist in data migration, import/export operations, and data quality audits.

● Generate and maintain reports and dashboards using Zoho Analytics and CRM

reporting tools.

● Coordinate with end-users to gather requirements and implement Zoho

configurations.

● Support user onboarding, training sessions, and provide Level 1 support for Zoho-

related queries.

● Monitor integrations between Zoho and third-party applications using Zoho Flow or

APIs.

● Maintain technical documentation for configurations, processes, and best practices.

Requirements

Required Skills

Technical Skills

Basic knowledge of:

● Zoho CRM modules, views, fields, and record management

● Zoho Desk / Zoho Books / Zoho People / Zoho Creator

● Workflow automation and assignment rules

● Web forms and CRM pipelines

● Data management using CSV and Excel files

● Zoho Analytics and reporting tools

Understanding of:

● CRM concepts such as leads, contacts, accounts, and deals

● Zoho Flow and third-party integrations

● Technical documentation and SaaS platforms

Soft Skills

● Good communication skills

● Analytical and problem-solving ability

● Attention to detail

● Willingness to learn new technologies and business tools

● Teamwork and coordination skills

● Time management

Eligibility Criteria

● Pursuing or completed:

■ B.E / B.Tech

■ BCA / MCA

■ B.Sc (IT or Computer Science)

■ Or equivalent qualification

● Minimum 60% aggregate in qualifying examinations

● Freshers can apply

● Candidates with CRM, ERP, or SaaS-related academic/projects are preferred

Preferred Qualifications

● Hands-on experience with Zoho Creator or Deluge scripting

● Exposure to REST APIs and Zoho API ecosystem

● Knowledge of Zoho One suite and cross-app integrations

● Internship or project experience in CRM/ERP administration

● Zoho CRM Certified Administrator credential is an added advantage

Benefits

Internship Benefits

● Stipend during internship

● Real-time project exposure

● Opportunity to work with experienced CRM and IT professionals

● Skill development and technical learning

● Internship certificate upon successful completion

● Potential opportunity for full-time employment based on performance (PPO

Opportunity)

Working Hours

8:50 AM to 6:30 PM