Customer Success Manager

About Edmingle:

Edmingle is a leading SaaS platform that enables educators, training companies, and learning

businesses to build, manage, and scale their online learning operations — all under their own brand.

With 600+ customers across 20+ countries, Edmingle is trusted by some of the most renowned and

fast-growing EdTech organizations to deliver impactful, scalable, and data-driven learning

experiences.

Our platform empowers teams to launch and manage online academies, automate operations, enhance

learner engagement, and measure performance through advanced analytics — all within a single,

unified system.

As a rapidly growing global company, Edmingle is driven by a strong commitment to innovation,

customer success, and excellence in learning technology.

About the Role:

We're looking for a proactive and customer-obsessed individual to join our Customer Success team.

As a Customer Success Executive, you will be responsible for ensuring our enterprise and high-

value customers derive continuous value from our SaaS platform. You will act as the strategic link

between our customers and internal teams — helping them adopt the platform, achieve measurable

outcomes, and grow their business with us.

Requirements

Key Responsibilities:

● Build and nurture trusted relationships with assigned customers to ensure long-term retention

and satisfaction.

● Act as the First Point of Contact (FPOC) for enterprise and key accounts, addressing their

needs and challenges effectively.

Lead customer onboarding, education, and platform adoption through product

walkthroughs, training sessions, and proactive engagement.

● Monitor product usage and identify opportunities for upsell, cross-sell, and feature adoption

to drive revenue growth.

● Ensure smooth and timely renewals by reinforcing product value and ROI.

● Identify at-risk accounts early and take strategic actions to reduce churn and enhance

account health.

● Collaborate closely with Product, Sales, and Support teams to convey customer feedback and

influence product roadmap decisions.

● Track and report key success metrics such as adoption rates, MRR/ARR growth, and

customer health scores.

What We're Looking For:

● Excellent communication skills – you can translate complex workflows and product

capabilities into simple, outcome-driven conversations.

● A sales-driven mindset – you recognize opportunities to expand customer relationships

while focusing on value creation.

● Strong problem-solving skills with a data-driven and empathetic approach to customer

management.

● Passion for technology, SaaS products, and helping customers succeed.

Benefits

Benefits of Working with Edmingle:

● Competitive salary and performance bonuses.

● Health Insurance of the Employee and spouse/parents

● Flexible work hours.

● A supportive and creative work environment.

● Opportunities for professional growth and advancement.

● Access to the latest tools and technology.

● Regular team events and cultural activities.