Customer Support Executive

Edmingle goes beyond just an LMS with its AI-powered Analytics-focused learning management system. An easy to use platform, it offers a wide range of features & integrations for training businesses to deliver their courses & programs with maximum impact. Our all-integrated SaaS platform helps education businesses deliver a world class learning experience while keeping learners engaged & satisfied.

 Since 2016, we've been on a mission to empower and make education & training businesses technology independent of tech bottlenecks and unnecessary overheads. Today, Edmingle is serving 2M+ learners across 160+ countries through India's Top Education & Training Businesses. Some of them include McGraw Hill, LawSikho, CollegeDekho, INFS by FITTR, Chegg, MIT SDE and many more.

**Role Overview:**As a Customer Support Executive at Edmingle, you will be at the heart of our customer interactions, ensuring that our users have an exceptional experience with our platform. You will play a critical role in addressing customer queries, providing solutions, and contributing to the overall improvement of our product and services.

 

Requirements

Key Responsibilities:

●      Provide first-level contact (chat/email/call) & convey resolutions to customer issues.

●      Properly escalate unresolved queries to the next level of support.

●      Track, route, and redirect problems to correct resources.

●      Update customer data and produce activity reports.

●      Walk customers through problem-solving processes.

●      Follow up with customers, provide feedback and see problems through to resolution.

●      Utilise excellent customer service skills and exceed customers' expectations.

●      Ensure proper recording, documentation, and closure.

●      Recommended procedure modifications or improvements.

●      Preserve and grow your knowledge of help desk procedures, products, and services.

• Maintain sanity and ticket data in the support desk.

Requirements:

●      Proven working experience in providing help desk support.

●      Proficiency in English.

●      Working knowledge of help desk software, databases, and remote control.

●      Strong client-facing and communication skills.

●      Advanced troubleshooting and multi-tasking skills.

●      Customer service orientation.

●      Bachelor degree in any relevant field.

Benefits

Benefits of Working with Edmingle:

●      Competitive salary and performance bonuses.

●      Health Insurance of the Employee and spouse/parents

●      Flexible work hours.

●      A supportive and creative work environment.

●      Opportunities for professional growth and advancement.

●      Access to the latest tools and technology.

• Regular team events and cultural activities.