Customer Success Specialist

Overview
Join a fast-growing, Shark Tank India-featured startup that's redefining children's play through innovation and technology. Backed by a customer-first culture, we're building one of India's most exciting consumer brands with a mission to make learning through play more accessible.

We're looking for a proactive and customer-focused Customer Success Executive who enjoys building strong customer relationships and ensuring a seamless post-sales experience. In this role, you'll act as the primary point of contact for customers after their purchase, helping resolve queries, coordinating with internal teams, and ensuring every customer has a positive experience with the brand.

If you're someone who communicates well, enjoys problem-solving, and believes great customer service creates loyal customers, we'd love to hear from you.

Key Responsibilities

• Serve as the primary point of contact for customers after the sale.
• Handle customer queries through calls, WhatsApp, email, and other communication channels.
• Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
• Coordinate with internal teams such as Sales, Operations, Logistics, and Warehouse to ensure timely issue resolution.
• Track customer requests and follow up until complete resolution.
• Maintain accurate records of customer interactions in the CRM or internal systems.
• Provide product-related guidance and support whenever required.
• Identify recurring customer issues and share feedback with relevant teams to improve processes.
• Build long-term relationships by delivering a smooth and positive customer experience.

Requirements

Requirements

• 2–3 years of experience in Customer Success, Customer Support, Customer Service, or a similar client-facing role.
• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal and relationship management skills.
• Ability to handle multiple customer conversations while staying organized.
• Good problem-solving skills with a customer-first mindset.
• Comfortable working in a fast-paced, target-oriented environment.
• Basic knowledge of CRM tools and Microsoft Excel is an advantage.

What We're Looking For

• Empathetic and patient communicator.
• Strong ownership and accountability.
• Positive attitude with a solution-oriented approach.
• Detail-oriented and highly organized.
• Team player who collaborates effectively across departments.

Why Join Us?

• Opportunity to work with a fast-growing and dynamic team.
• Collaborative and supportive work environment.
• Exposure to cross-functional business operations.
• Career growth based on performance and ownership.
• A role where your work directly impacts customer satisfaction and business success.

If you're passionate about delivering exceptional customer experiences and enjoy solving problems, we'd love to hear from you!