ServiceNow HR Service Delivery (HRSD) Integration

This is a remote position.

Key Responsibilities

Integration Architecture & Implementation
* Design, build, test, and maintain robust, scalable integrations between ServiceNow HRSD and Workday using IntegrationHub (Workday HR Spoke), custom REST/SOAP Web Services, and APIs.
* Configure real-time and scheduled inbound/outbound data flows between Workday (source of truth for HCM) and ServiceNow HR Profiles/Tables (Worker Profile, Job/Org Data, Direct Reports).
* Set up webhooks, data mappings, error-handling mechanisms, and logs to ensure high data integrity, system security, and performance across platforms.
ServiceNow HRSD Development & Customization
* Perform custom scripting across ServiceNow using JavaScript, Glide APIs (GlideRecord, GlideSystem, GlideAjax), Business Rules, Client Scripts, UI Policies, and Script Includes.
* Configure and customize core HRSD modules: HR Case Management, HR Criteria, HR Profile Security, Lifecycle Events, HR Service Catalog, and Employee Center.
* Build automated workflows using Flow Designer and workflow engines to trigger Workday transactions or pull Workday To-Dos/data directly into Employee Center widgets or Virtual Agent topics.
Maintenance & Technical Leadership
* Troubleshoot complex data sync issues, API failures, payload transformations, and script performance bottlenecks between ServiceNow and Workday.
* Collaborate with HR business stakeholders, platform architects, and Workday administrators to gather requirements and translate them into technical designs.
* Adhere to ServiceNow development best practices, maintain code hygiene, and document architecture, integration mapping specs, and data flows