Executive – Order to Cash (O2C)

About Embark:

Embark is a specialized consulting and execution platform. Designed to help global enterprises build, scale, and evolve Global Capability Centers (GCCs) in India. We offer a comprehensive, end-to-end solution that addresses every critical stage of a GCC's lifecycle—from strategy and setup to long-term transformation. Founded by experienced practitioners with deep domain expertise and ably sponsored by Embassy Group, Embark was created to fill a critical gap. In the GCC landscape. Our comprehensive solution spans the entire lifecycle of a GCC, eliminating advisory fragmentation and execution friction by offering an integrated model across strategy, compliance, operations, talent, and culture.

 

Role Overview:

The Order to Cash Executive is responsible for managing the end-to-end order-to-cash process, ensuring accurate processing of customer orders, effective invoicing, and timely collections of outstanding payments in a COE environment. The role involves overseeing the accounting and month end processing including the booking of accrued and deferred revenue and collaboration with internal teams (sales, finance, operations, etc.), customers, and third-party service providers to ensure smooth, efficient transactions.

Key Responsibilities:

1. Order Management & Accounting

• Review and validate customer purchase orders, pricing, discounts, and contracts terms.
• Create/maintain customer master data.
• Account and process sales orders accurately in the books recognizing the revenue in appropriate period.

2. Invoicing & Documentation:

• Ensure invoices are accurate, complete, and comply with contractual terms.
• Generate and issue invoices to customers after order fulfillment.
• Maintain proper documentation for all transactions, including customer orders, invoices, and shipping details.

3. Month end reporting:

• Pass necessary journal entries related to accrued revenue, deferred revenue and provision for bad debts.
• Understand the agreements and bill the clients as per agreements.
• Prepare MIS constituting aging report, schedules of deferred revenue, order status, invoicing, and collections

4. Accounts Receivable & Payment Collection:

• Follow up on outstanding payments and resolve issues related to overdue invoices.
• Coordinate with customers to ensure timely payment and resolve any payment disputes.
• Monitor payment trends and highlight potential risks in cash flow.

5. Collaboration & Coordination:

• Work closely with the finance and sales teams to ensure smooth order processing and revenue recognition.
• Serve as the first point of contact for customer queries related to orders and payments.

Requirements

Skills & Qualifications:

• Education: A bachelor's degree in finance or accounting.
• Experience: Minimum 2-3 years of experience in the Order to Cash process in a COE environment
• Skills:

• Accounting and reporting
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, etc.).
• Ability to work independently and as part of a team.

Desired Traits:

• Customer-centric attitude and ability to handle customer inquiries and issues effectively.
• Strong interpersonal skills to work across different departments.

Working Conditions:

• Office-based.
• Full-time position with standard working hours.
• May require occasional overtime based on business needs.