Senior IT Operations Administrator

Overview

IT Operations Administrator

Responsibilities

• Oversee the administration, monitoring, and maintenance of servers, networks, storage systems, and cloud infrastructure.
• Lead incident response and problem resolution for complex IT infrastructure issues.
• Manage system performance, capacity, and availability to ensure business continuity.
• Plan, test, and implement system updates, patches, upgrades, and configuration changes.
• Mentor and guide junior IT operations staff, providing technical training and support.
• Maintain IT asset inventory, configuration management databases, and operational documentation.
• Collaborate with IT and business teams to implement infrastructure projects and service enhancements.
• Ensure compliance with IT security policies, regulatory standards, and audit requirements.
• Drive process improvement, automation, and operational efficiency initiatives.
• Participate in disaster recovery planning, backup verification, and business continuity exercises.
• Monitor operational metrics and KPIs, providing reports and recommendations for improvements.
• Stay updated with emerging IT infrastructure technologies, tools, and operational best practices.

Qualifications

• Bachelor's degree is required, preferably in Information Systems, Computer Science, or a related field.
• Relevant certifications such as ITIL, Microsoft Certified: Azure Administrator, CompTIA Network+/Security+, or equivalent are preferred.
• 3+ years of experience in IT operations, system administration, or infrastructure management.
• Proven experience managing complex IT environments, including servers, networks, storage, and cloud services.
• Experience in incident management, troubleshooting, and performance optimization.
• Experience mentoring junior administrators or technical staff and leading IT operations projects. is required.
• Strong knowledge of IT infrastructure, networking, server administration, storage systems, and cloud environments.
• Proficiency in monitoring, troubleshooting, and maintaining enterprise IT systems.
• Understanding of IT security principles, access management, and compliance requirements.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and collaboration skills to work effectively with IT teams and business stakeholders.
• Knowledge of ITIL processes, change management, and operational best practices.
• Ability to lead and mentor junior staff, manage multiple priorities, and handle high-severity incidents.
• Familiarity with automation tools, monitoring solutions, and infrastructure-as-code practices is a plus

If you're looking for a career where your work advances global health and where scientific excellence meets real-world impact, join us and be part of something bigger. One Team, One Purpose.

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