EH-ATITHYA-L08-ASSO-MnG Associate

Key Responsibilities:

• Greet passengers at the arrival/departure gate, terminal entrance, or curbside as per the service request.
• Assist guests with check-in, immigration, security clearance, and baggage collection.
• Escort guests through airport formalities ensuring minimum waiting time and maximum comfort.
• Coordinate with airport staff, airline personnel, and ground handling agents for VIP or special service requirements.
• Manage lounge access and hospitality services where applicable.
• Assist with baggage handling, lost & found queries, and porter services.
• Ensure all service requests (VIPs, seniors, unaccompanied minors, etc.) are executed as per protocol.
• Maintain accurate records of services provided and prepare reports as required.
• Handle customer inquiries, feedback, and complaints in a professional manner.
• Uphold the company's brand image and customer service standards at all times.

Requirements

Key Requirements:

• Education: Minimum 12th Pass; Graduation preferred.

• Experience: 0–2 years in customer service, hospitality, or aviation industry (Freshers welcome).

• Language Skills: Fluent in English and Hindi; knowledge of additional languages is a plus.

• Personality: Polite, confident, well-groomed, and professional appearance.

• Other Skills:

  • Strong interpersonal and communication skills.
  • Customer-centric with a problem-solving attitude.
  • Ability to work under pressure and in a fast-paced environment.
  • Willingness to work in shifts, including weekends and holidays.