EH-LOU-L06-EXE - Executive - Lounge

JOB SCOPE:-

• Meet and greet guests on their arrival
• Carry out set up duties
• Carry out cleaning duties
• Up sell of products and services
• Ensure the highest level of customer satisfaction in food and beverages

JOB RESPONSIBILITIES:-

• To greet, receive and bid farewell to passengers in the front reception counter.
• To assist passengers with their luggage on entry and exit at the lounge.
• To take order of the passengers.
• To serve food and beverage to passengers.
• To clean the table after passengers finished their meal.
• To page for flight departure for contracted airlines.
• To page for the availability of shower facility to passengers on queue.
• To carry out regular checks of all areas of the lounge, such as shower rooms, toilets to ensure consistent cleanliness.
• To handle Meet and Greet service when required.
• Must be well versed with the different currency conversion rates.
• To possess a good knowledge in general information of the airport including its facilities, flight schedules and airlines information, direction to the departure gates etc.
• To be well versed with the computer and/or email and internet services; to assist passengers whenever required.
• To cooperate and work in a team towards development, implementation, maintenance and improvement of the quality management system.
• Direct all aspects of operations of the F&B department and control its quality in accordance with company and ISO standard.
• To take initiative to identify areas for improvement and participate in continual improvement activities.
• To undertake other jobs assigned by superior from time to time.

Requirements

JOB REQUIREMENTS:-

• Minimum 3-6 years of experience in Hotel/Hospitality/Restaurant or any other related industry.
• Graduate/BHM/Diploma in Hotel Management from any recognized University/Institute.
• Enthusiastic, Pleasing personality, good communication skills, Responsible, Smart & tidy in appearance, Excellent F&B knowledge.
• Consistently offer professional, friendly and engaging services.
• Follow all safety and sanitation policies when handling food and beverages.
• Preference-Hotel/Hospitality/Restaurant/Aviation/FMCG or any other related Industry.

Note: Job responsibilities are subject to change by the employer as the company needs and requirements of the job change.