EH-SnM-L08-ASORES

JOB OVERVIEW: -

• Responsible for receiving & processing reservations through Phone Calls, E-mails & Website.
• Ensure Accurate Booking Information.
• Actively Up-sell & Cross sell the products & Services.
• Effective communication with the clients.
• Regular & consistent communication with the Operation team.
• Responsible for reservation enquiries pertaining to M&G & Lounge services.
• Effectively use available reservation system to capture all the required information.

Requirements

PROFESSIONAL QUALIFICATION: -

• Diploma or BSc/BHM in Hotel or Hospitality Management/Aviation, Travel & Tourism/Graduate/Master's in any discipline.

REQUIRED SKILLSETS: -

• Excellent Communication Skills
• Basic Understanding of Reservations Process
• Understanding of Hospitality Industry
• Customer Oriented
• Positive Attitude
• Familiarity with Hospitality Industry Standards
• Eager to learn.
• Personal grooming and etiquette

Note: Job responsibilities are subject to change by the employer as the company needs and requirements of the job change.