Inside Sales Specialist

•  Handle inbound customer inquiries and outbound sales calls to generate and qualify leads.

•  Manage and process sales orders, quotations, and pricing requests through SAP.

•  Maintain accurate customer and order data in SAP and CRM systems.

•  Collaborate with field sales, customer service, and logistics teams to ensure smooth sales operations and customer satisfaction.

•  Follow up on leads, nurture opportunities, and close smaller-scale deals.

•  Prepare sales reports and dashboards using SAP and Excel/BI tools.

•  Identify upselling or cross-selling opportunities based on customer needs and account history.

•  Provide product and service information to customers to support their decision-making process.

•  Resolve customer issues and escalate complex matters to the appropriate department.

•  Monitor and maintain sales pipeline in CRM.

Requirements

•  Proven experience (0 to 3 years) in an inside sales or sales support role.

•  Strong working knowledge of SAP ERP, Signavio (SD module preferred).

•  Proficiency with CRM systems (e.g., Salesforce, HubSpot, SAP C4C).

•  Excellent communication and interpersonal skills.

•  Ability to multitask, prioritize, and manage time effectively.

•  Strong attention to detail and problem-solving skills.

Preferred Qualifications:

•  Experience in [industry, e.g., manufacturing, technology, pharmaceuticals].

•  Bachelor's degree in Business, Marketing, or related field.

•  Familiarity with sales performance metrics and KPIs.

•  Intermediate to advanced Excel skills.