Sales Support Analyst

Job Title: Sales Support Analyst – Customer Research Focus

Location: Chennai. IN
Department: Sales / Commercial
Reports To: Chief Commercial Officer

Role Overview

The Sales Support Analyst will play a critical role in enabling sales success by delivering high-quality customer research, market intelligence, and analytical support. This role bridges sales, marketing, and product teams by translating customer and market insights into actionable sales strategies, account plans, and opportunity development.

This is an ideal role for a detail-oriented analyst who enjoys research, data synthesis, and supporting complex, technical sales cycles.

Key Responsibilities

Customer & Market Research

• Conduct in-depth research on target customers, prospects, and strategic accounts across aerospace, defence, and advanced industrial markets
• Analyse customer needs, buying behaviours, organizational structures, and competitive positioning
• Develop customer profiles, personas, and account briefs to support sales outreach and opportunity planning
• Monitor industry trends, competitor activity, and emerging market opportunities

Sales Enablement & Analysis

• Support sales teams with data-driven insights for account strategy, pipeline development, and deal prioritisation
• Prepare sales intelligence materials including briefing documents, call prep summaries, and opportunity research
• Analyse CRM data to identify trends, gaps, and opportunities within the sales pipeline
• Track customer engagement, win/loss data, and feedback to inform continuous improvement

Cross-Functional Collaboration

• Partner with sales, marketing, and product teams to align customer insights with messaging and value propositions
• Support proposal development by providing customer-specific insights and background research
• Assist with market segmentation and go-to-market strategy development

Reporting & Documentation

• Create and maintain dashboards, reports, and research repositories for ongoing sales use
• Document findings clearly and concisely for both technical and non-technical audiences

If you are interested, please mail your updated resume to anithak@epropelled.com

 

Requirements

Qualifications

Required

• Bachelor's degree in Business, Marketing, Economics, Engineering, or a related field
• 2–4 years of experience in sales support, business analysis, market research, or a similar role
• Strong research, analytical, and critical-thinking skills
• Experience working with CRM systems (Salesforce or similar)
• Excellent written and verbal communication skills
• Ability to synthesise complex technical and market information into actionable insights

Preferred

• Experience in aerospace, defence, electrification, or advanced technology industries
• Familiarity with B2B sales cycles and complex, high-value products
• Proficiency in data analysis tools (Excel, Power BI, Tableau, or similar)
• Experience supporting account-based selling or strategic sales initiatives

Key Competencies

• Curiosity-driven, detail-oriented research mindset
• Strong organizational and prioritisation skills
• Collaborative, proactive, and self-motivated
• Comfortable working in a fast-paced, evolving environment

Benefits

• Paid Time Off
• Medical Insurance for Self & Family Coverage
• Statutory Benefits
• Performance & Rewards
• Learning & Development
• Food Provided