Senior Technical Support Specialist-AdTech

Join our dedicated Services team as a Senior Technical Support Specialist in the AdTech industry. You will be the first touchpoint for customer support, resolving incidents and troubleshooting complex issues. You will work closely with product management and engineering teams to identify and resolve product issues. The ideal candidate has at least 3 years of experience in customer-facing roles, 2+ years in the AdTech environment, and proficiency in troubleshooting, SQL, JavaScript, CSS/HTML, APIs, and Mobile SDKs. Fluency in Hindi and working proficiency in English are required.

• Being the principal and first touchpoint of the customer's experience/journey, providing accurate and prompt support.
• Keeping an outstanding and detailed communication with customers through different channels, resolving incidents and bugs.
• Investigating and troubleshooting SaaS solutions, performing in-depth troubleshooting, and coordinating with Product Management and Engineering teams.

• Experience: 3+ years
• Seniority: Mid Level
• Education: Bachelor's degree required
• Languages: English, Hindi