Marine Travel Consultant

Job description

Role & responsibilities - (Shift job)

• Receive, monitor and process requests for travel bookings
• Propose best available and alternative options with details of time limits, restrictions, etc
• Follow-up reply from client and effect changes to reservations or cancel bookings as required
• Issue ticket upon confirmation from client and submit all necessary details to him (ticket, itinerary, any other information which is considered necessary)
• Monitor unused or partly used tickets and apply for refund
• Coordinates with airlines for seats availability and confirmation of booking.
• Maintains close contact with clients personnel and assist on ticket related inquiries (retrieval of booking, ticket, etc.)
• Identify and report problems to Manager with a proposal for their solution.
• Coordinates with Manager and Networks director in order to increase / maintain internal utilisation of Eurasia Travel business units.

Education and Qualifications:

• Graduate in any stream
• IATA / UFTAA diploma (foundation level) (preferred)

Work Experience:

At least 1-3 years of experience in Ticketing process

Job-Specific Skills:

Ability to perform under pressure and meet deadlines

High level of responsibility

Show initiative and be a team player

Very good knowledge of Galileo / Amadeus reservation systems

Fluency in English