Tech Support Executive

Job Information

Title: Tech Support Executive

Job Type: Full time

Company: Evanik Networks Private Limited

Country: India

Location: Noida

Published: 08/02/2018

Industry: IT Services

Work Experience: 0-1 year

Salary: 15000 per month

City: Noida

State/Province: Uttar Pradesh

Zip/Postal Code: 201301

Technical Support Executive Job Responsibilities:

Provides technical support to customers of eVanik OneWorld Suite by researching and answering questions; troubleshooting problems; maintaining account hygiene and performance.

What Are The Role's Main Responsibilities?

You will be right at the heart of matters as you need to deal directly with customers who have technical problems such as trouble with their eVanik accounts, forgotten passwords, setup and configuration etc.. Typical Technical Support duties include:

• Installation & configuration of eVanik OneWorld Suite and other applications.
• Maintenance and monitoring of enterprise customer accounts.
• Logging the queries of customers.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving software faults.
• Testing and evaluating new technology.
• Responding to call-outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Requirements

Technical Support Executive Duties:

Required skills

As well as a strong technical background, many employers would want you to be able to explain complex information in simple, clear terms to a non-IT personnel. Additionally, they will be looking for:

• An ability to assess each customer support requirement levels
• Ability to deal with difficult callers
• Logical thinker
• Good analytical and problem solving skills
• Up-to-date technical knowledge
• An in depth understanding of the software your customers are using
• Good interpersonal and customer care skills
• Good accurate records keeping

Benefits

• Flexible Work Hours
• Work with a company awarded as the Top 50 Startups by Department of Science and Technology (Government of India) and having over 12,000 customer
• Sunrise Industry - eCommerce
• Opportunity to learn on new trends
• Friendly work environment
• Best in Industry perks and salary​