Assistant Manager
EXL Service India Pvt. Ltd.
Description
- Should be well versed in Voice metrics like ASA, TSF, Call AHT, Call Flow
- Must be experienced about call flow aspects – Opening Spiel, Greeting, Acknowledgement, Empathy, Communication, Comprehension, Closing spiel and Hold Procedure, is common across Contact Centre businesses
Responsibilities
Business support provides central point of contact for guidance/ issues related to various processes and systems functions. The role involves a significant amount of interaction with both internal team members and external clients, necessitating strong communication skills and a collaborative spirit.
Qualifications
Excellent communication, interpersonal, customer service skills. 2 - 5 Years
About EXL Service India Pvt. Ltd.
EXL Service is a leading provider of digital transformation and business process outsourcing services. The company offers a range of services including data analytics, AI solutions, and digital operations to clients across various industries. With a strong presence in India, EXL operates multiple delivery centers that serve global clients, leveraging India's vast talent pool and technological infrastructure.