Executive
EXL Service India Pvt. Ltd.
Description
Provides high quality customer service in resolving queries of the customer related to their policies and claims • Provides inbound phone support to customers by sending/sharing necessary documents to get their concerns addressed • Handling payment disputes and payment related queries • Creating transactions for customers looking to make a payment • Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises • Participates and provides expertise as a responsible member to ensure continuous process improvement initiatives are met.
Responsibilities
Provides high quality customer service in resolving queries of the customer related to their policies and claims • Provides inbound phone support to customers by sending/sharing necessary documents to get their concerns addressed • Handling payment disputes and payment related queries • Creating transactions for customers looking to make a payment • Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises • Participates and provides expertise as a responsible member to ensure continuous process improvement initiatives are met.
Qualifications
1 - 3 Years exp. With good communication
About EXL Service India Pvt. Ltd.
EXL Service is a leading provider of digital transformation and business process outsourcing services. The company offers a range of services including data analytics, AI solutions, and digital operations to clients across various industries. With a strong presence in India, EXL operates multiple delivery centers that serve global clients, leveraging India's vast talent pool and technological infrastructure.