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Senior Executive
EXL Service India Pvt. Ltd.
Greater Noida
Full-Time
0-3 Years experience
Not on NaukriDescription
| Candidate should have analytical skills. |
| F&A (Insurance) collections background is essential. |
| OTC(AR) Experience required. |
| Past work experience of SAP ERP will be of weightage advantage. |
| Good working knowledge of Microsoft Excel |
| Ensure that the guidelines are followed as per standard procedures. |
| Open to feedback. |
| Quality monitoring & review of accounts |
| Allocation of accounts as per the guidelines |
| Ensure timely closure of accounts. |
| Ensure that the quality of the transactions is in compliance with predefined parameters. |
| Ensure adherence to Company Policies and Procedures |
| Ensure fair methods are used to collect outstanding balance on the account. |
| Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns. |
| Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) |
| Prepare reports of the accounts assigned to the team. |
| Preparing business review templates for performance review |
Responsibilities
| Possesses necessary knowledge of business concepts to effectively perform the job. |
| Effective negotiation skills |
| Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. |
| Commits to achieving specific objectives and takes ownership for accomplishing them. |
| Effectively balances quality, customer service and productivity standards. |
| Make calls to the customer for collection or payment details. |
Qualifications
Graduation or above
About EXL Service India Pvt. Ltd.
EXL Service is a leading provider of digital transformation and business process outsourcing services. The company offers a range of services including data analytics, AI solutions, and digital operations to clients across various industries. With a strong presence in India, EXL operates multiple delivery centers that serve global clients, leveraging India's vast talent pool and technological infrastructure.