Assistant Manager

Responsible for managing a team handling back-office operations within an FCA-regulated environment. The role involves overseeing advisors who investigate and resolve disputes through structured decision-making processes and established workflow guidelines. Ensures strict adherence to regulatory requirements, quality standards, and operational procedures, recognizing that errors can result in direct financial loss. Accountable for team performance, risk mitigation, accuracy, compliance, and continuous process improvement while maintaining high levels of operational excellence.

Responsibilities

Responsible for managing a team handling back-office operations within an FCA-regulated environment. The role involves overseeing advisors who investigate and resolve disputes through structured decision-making processes and established workflow guidelines. Ensures strict adherence to regulatory requirements, quality standards, and operational procedures, recognizing that errors can result in direct financial loss. Accountable for team performance, risk mitigation, accuracy, compliance, and continuous process improvement while maintaining high levels of operational excellence.

Qualifications

Graduate