Customer Support Executive
Finkraft
Description
About Finkraft
Finkraft is a fast-growing travel-fintech company helping enterprises streamline and maximize their GST claims on travel and hotel expenses. We work with leading travel platforms and corporates to bring efficiency, visibility, and automation into a traditionally complex process.
About the Role
We are looking for a proactive and detail-oriented Customer Support Executive to support our client operations. This is a hybrid role involving both in-office coordination and on-ground interactions, where required.
You will work closely with clients, partners, and internal teams to ensure smooth data flow, timely follow-ups, and high-quality service delivery. The role is ideal for someone who enjoys a mix of communication, coordination, and operational problem-solving.
Key Responsibilities
● Coordinate with external stakeholders and partners to ensure timely completion of operational requirements
● Manage follow-ups via calls, emails, and structured workflows
● Support clients in resolving queries and ensuring smooth process execution
● Maintain accurate tracking of tasks, updates, and outcomes
● Collaborate with internal teams (data, product, operations) to drive closures
● Conduct on-ground visits when required to unblock dependencies and accelerate outcomes
Requirements
What We're Looking For
● Strong communication and interpersonal skills
● High ownership and ability to manage multiple follow-ups
● Comfortable with a mix of office-based work and field interactions
● Basic understanding of Excel/Google Sheets
● Problem-solving mindset with attention to detail
● Prior experience in customer support, operations, or coordination roles is a plus
Benefits
Why Join Finkraft
● Work at the intersection of travel and fintech
● High-impact role with direct visibility on outcomes
● Fast-paced environment with strong learning opportunities
● Clear growth path into operations, client management, or team leadership roles
If you enjoy ownership, structured execution, and working in a dynamic environment, this role is for you.
About Finkraft
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