Customer Success Manager

You'll own a book of US customers from onboarding through expansion — driving adoption, outcomes, and renewals for teams running Finn at scale.

What you'll do

• Own onboarding, adoption, retention, and expansion.
• Turn customer outcomes into case studies and referrals.
• Feed product the signal that moves the roadmap.

What we're looking for

• 3+ years CSM in B2B SaaS.
• Track record growing net revenue retention.
• Bonus: technical / voice / CX background.