IT Network Services Assistant

Key Responsibilities:

1.       Technical Support: Provide first-level support for hardware and software issues, assisting users with troubleshooting and problem resolution.

2.       System Maintenance: Assist in the installation, configuration, and maintenance of computer systems and peripherals.

3.       User Management: Help manage user accounts, permissions, and access controls in various systems.

4.       Documentation: Maintain accurate records of IT inventory, software licenses, and user documentation.

5.       Training: Assist in training staff on new software and technologies, ensuring they have the necessary skills to use IT resources effectively.

6.       Network Support: Support network maintenance and troubleshooting, including connectivity issues and basic network configurations.

7.       Backup and Recovery: Help with data backup processes and recovery procedures to ensure data integrity.

Security Compliance: Assist in implementing security protocols and monitoring systems for compliance with policies.

Requirements

Qualifications:

 Education: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred; relevant certifications can be beneficial.

 Experience: 3-5 years' experience in IT support or a related role.

 Skills: Strong problem-solving skills, good communication abilities, and a basic understanding of computer systems and networks.

Preferred Skills:

 Familiarity with operating systems (Windows, macOS, Linux) and common software applications.

 Basic knowledge of networking concepts and troubleshooting.

 Customer service experience is a plus.

 Work Environment:

 Typically a fulltime role in an office setting, with potential for remote support.

 May require occasional afterhours work to address urgent technical issues.