Senior Commercial Applications Administrator

About the Role

Impact you will makeAs the Senior Commercial Applications Administrator (Seismic + Gainsight), you will serve as the embedded system owner and strategic business partner for FinThrive's sales content platform (Seismic) and customer success platform (Gainsight). You will work cross-functionally with Marketing, Enablement, Sales, and Customer Success teams to ensure these platforms are fully leveraged to drive customer lifecycle engagement, rep productivity, and content effectiveness. Your deep expertise in these systems and understanding of field workflows will help improve adoption, streamline business processes, and ensure ongoing alignment with Commercial goals.

What you will do

Major Responsibilities/Activities:

• Serve as the system administrator and business owner for Seismic, managing content structure, user access, Seismic Learn, and usage reporting.
• Ensure Marketing and Enablement teams are equipped to keep content aligned with campaigns, initiatives, and buyer journey stages.
• Train field users on Seismic best practices and monitor adoption, flagging usage trends and coaching opportunities.
• Administer Gainsight, overseeing user access, dashboards, playbooks, customer journeys, and health score configuration.
• Work closely with CS leadership to map lifecycle milestones into Gainsight workflows and automated processes.
• Ensure data integrity and process alignment across Gainsight, Salesforce, and BI tools.
• Partner with the Gong/Salesforce Administrator to ensure system harmony across Commercial technology stack.
• Contribute to monthly governance meetings with IT and cross-functional partners to align on change control, roadmap, and system compliance.
• Document configuration decisions, business requirements, and best practices to ensure knowledge continuity.

What you will bring

• Bachelor's degree in computer science or information systems or other relevant experience
• 3+ years' experience with Gong, Seismic or other Commercial Sales Applications
• Excellent troubleshooting skills along with strong communication and collaboration skills
• Experience in all phases of project cycle with interfacing both with technical teams as well as multiple lines of the business users
• Familiarity with change and release management processes
• Strong data management abilities
• Excellent written, oral, interpersonal, and presentational skills
• Proven ability to work cross functionally with leaders across multiple departments along with end users
• Solid knowledge of Microsoft Office products
• Go-getter attitude with proven ability to thrive within in a fast-paced, dynamic environment
• A service-oriented attitude and customer focus
• Highly self-motivated and directed aptitude
• Ability to effectively prioritize and execute tasks under high pressure
• Experience working in a team-oriented, global, collaborative environment
• Travel required: up to 10%

What we would like to see

• Proven track record in a role similar to Sales Enablement Specialist or Sales Operational Analyst
• Previous experience working in a Scrum/Agile/Fast Paced environment

**About FinThrive****FinThrive is advancing the healthcare economy.**For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive

Award-winning Culture of Customer-centricity and ReliabilityAt FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture

Our Perks and BenefitsFinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits.

·       Professional development opportunities  

·       Term life, Accidental & Medical Insurance

·       Meal and Transport arrangements

FinThrive's Core Values and Expectations

·    Demonstrate integrity and ethics in day-to-day tasks and decision-making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable, and Engaged, operate effectively in the FinThrive environment and the environment of the workgroup, maintain a focus on self-development and seek out continuous feedback and learning opportunities

·    Support FinThrive's Compliance Program by adhering to policies and procedures about HIPAA, GLBA, FCRA, and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.
 

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

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