Telecaller

We are looking for a motivated and energetic Telecaller to handle outbound and/or inbound calls, generate leads, and assist customers by providing information about our products/services. The candidate should have excellent communication skills and a persuasive approach.

Key Responsibilities

• Make outbound calls to potential or existing customers
• Handle inbound calls and respond to customer inquiries
• Explain products/services and answer questions clearly
• Generate leads and convert them into sales opportunities
• Maintain a database of customer interactions and follow-ups
• Achieve daily/weekly/monthly call and sales targets
• Resolve customer complaints and escalate issues when necessary
• Follow company scripts and guidelines during calls

Requirements

Required Skills

• Strong verbal communication skills

• Good listening and convincing ability

• Basic computer knowledge (MS Office, CRM tools)

• Ability to handle rejection and remain positive

• Time management and multitasking skills

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  Qualifications

• Minimum: 10+2 (Higher Secondary) or equivalent

• Graduation preferred (any field)

• Prior experience in telecalling/telesales is a plus