Executive Customer Success (Renewals & Retention)

We are looking for an Executive Customer Success (Renewals & Retention) to join our Retention & Renewals team. This role is ideal for candidates who are passionate about customer engagement, have strong problem-solving skills, and can drive renewals while ensuring exceptional customer experience. Manage and retain existing customers, ensuring high satisfaction and loyalty Drive renewals and help maximize customer lifetime value Collaborate with cross-functional teams to resolve issues and deliver seamless experiences Proactively identify opportunities to upsell or add value to customers Maintain accurate records of customer interactions and follow-ups

Graduate (mandatory) Minimum 1 year experience in Sales or Customer Support (calling process)