Sr.Technical Engineer

Years of Experience: 2 - 5 years of International Technical Support Experience

Key Responsibilities  

• Provide technical support for Android and iOS POS systems, including payment devices such as EMV, NFC card readers, and PIN pads
• Troubleshoot POS software, hardware, and peripheral devices
• Diagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls)
• Handle payment transaction, settlement, and connectivity issues
• Perform device provisioning, configuration, and MDM management
• Provide remote troubleshooting support to field devices
• Analyze system logs and escalated incidents to identify root cause
• Document troubleshooting steps and maintain knowledge base articles
• Collaborate with Level 1, Level 2, Level 3 teams and external vendors
• Ensure issues are resolved within defined SLA timelines
• Maintain clear and professional communication with clients throughout the issue resolution process

Requirements

Required Technical Skills  

• Knowledge of POS systems and payment processing workflows
• Understanding of EMV, NFC, card payment devices
• Networking basics: LAN/WAN, TCP/IP, VPN, Firewalls
• Experience with Android & iOS device support
• Log analysis and troubleshooting skills
• Familiarity with MDM tools and remote support tools

Soft Skills & Other Requirements  

• Good communication skills (verbal & written)
• Strong interpersonal and customer-handling skills
• Problem-solving and analytical mindset
• Ability to work in a fast-paced support environment
• Flexible to work in rotational shifts, including night shifts
• Team player with strong coordination skills