E-Haat Coordinator

Key Responsibilities:

1. My E-Haat Operations & Digital Onboarding:

• Support BMOs in onboarding and managing their profiles and product listings on My E-Haat and other relevant online marketplaces.
• Ensure accurate and timely uploading of products including description, pricing, inventory levels, and high-quality images.
• Coordinate with the product photography team and designers to ensure readiness of product visuals and details.
• Provide handholding to BMOs and artisans in understanding the operational features of My E-Haat and logistics processes.

2. Documentation & Reporting:

• Maintain financial and non-financial documentation related to project activities, expenses, artisan onboarding, training records, social security linkage, project paper work etc
• Ensure regular and accurate recording of MoVs (Means of Verification) for all deliverables as per project plan.
• Support the Project Manager in preparing monthly and quarterly reports for HCLF and internal stakeholders.

3. Coordination & Stakeholder Engagement:

• Act as a liaison between Project Manager, Cluster SPOCs, Design & Production Executives, and BMOs for smooth coordination.
• Support logistics and documentation for cluster-level exhibitions, policy dissemination workshops, and product deliveries.
• Facilitate communication between BMOs/artisans and My E-Haat's technical support team for problem resolution.

4. Monitoring and Quality Assurance:

• Track progress of e-marketplace sales, stock availability, and buyer queries.
• Ensure quality and consistency in online product displays as per market and My E-Haat standards.

Assist in monitoring buyer feedback and sharing insights with relevant teams for product improvements.

Requirements

Skills & Competencies:

·         Proficiency in online marketplace operations (e.g., product listing, inventory, customer support)

·         Good knowledge of documentation, data entry, and reporting

·         Good communication skills in English and Hindi

·         Ability to train and handhold artisan groups in using technology

·         Open for travel to clusters

·         Familiarity with platforms like My E-Haat, Amazon Karigar, etc.

Benefits

Remuneration/ Package/ Benefits: We are equal opportunity employer. Maximum Salary is up to INR 55k-57k/-- CTC per month and will be based on experience and overall fit with other perks including insurance, and opportunities for further personal growth. Apply at career@msmefoundation.org with the Subject line: E-Haat Coordinator

Last date of Submission Date: 8th June 26

Please note, only shortlisted candidates with relevant qualification and experience would be contacted.

FMC is an equal opportunity employer and qualified women candidates are encouraged to apply. FMC does not discriminate qualified candidates based on age, caste, class, sex, gender, disability, religion, nationality, ethnicity, health and disability.