Area Service Manager

Business Management & Profitability

Owner of Complete Revenue Targets for the Zone for after sales service

Responsible for overall Zone Business Planning & Execution

Responsible to identify, grow and manage ASP ops thus work towards partner retention & sustainability

Responsible after sales service forecast for respective Zone

Engage with all Principal & Partners to create Zone synergy

Engage in planning & actionable to improve CSAT score and other KPI – quarter on quarter

Responsible for inventory management – adhering on time Demand and On time return policy

Ensuring successful launch & execution of New Center and New Activity Initiatives in Zone

Complete ownership of all Business Systems & Processes for Zone

Responsible for cost optimization.

Planning to improve winning ratio and timely BR collections.

Responsible for driving business through effective service management as per agreed SLA

Work in collaboration with other functional Heads.

Competition assessment and business direction.

Customer Management

Building high level engagement & articulate company vision to client's top management.

Responsible for managing customer escalations, customer problems, account conflict and participates in important negotiations with key customers.