Team Lead - Tele Calling Telugu (AP)

Responsibilities:

• Drive achievement of daily, weekly, monthly, and quarterly qualified lead and sales order targets by improving lead-to-order conversion rates.
• Manage day-to-day operations of a team of Tele Calling Executives, including attendance tracking, lead allocation, and performance monitoring.
• Conduct regular call audits, live monitoring, coaching sessions, and training programs to enhance call quality, sales techniques, and team productivity.
• Ensure accurate and timely CRM data entry, validate team-reported information, and generate daily, weekly, and monthly MIS reports.
• Monitor lead prioritization, minimize lead ageing, and enforce timely follow-ups to maximize conversion potential.
• Enforce compliance with approved call scripts, campaign guidelines, pricing updates, escalation protocols, and customer communication standards.
• Partner with Marketing, Quality Control, Sales Operations, and other cross-functional teams to improve lead quality, customer experience, and overall sales process efficiency.

Requirements

• Graduate in any discipline required; PG in Sales or Marketing preferred
• 3–5 years of experience in tele calling/inside sales with a proven track record as a top-performing individual contributor.
• Hands-on experience with CRM systems, dialer platforms, and Excel-based reporting and analysis
• Prior experience in Solar, BFSI, Insurance, EdTech, or other high-ticket telesales environments.
• Strong communication skills; working knowledge of regional languages relevant to the assigned states is an advantage
• Proficiency in Excel (Pivot Tables, VLOOKUP, trend analysis) and excellent verbal and written communication skills.