Technical Consultant (Pune, MH, IN)

Job Title: ServiceNow Developer – Employee Center (EC)

Job Summary

We are looking for a skilled ServiceNow Developer with expertise in the ServiceNow Service Portal Developer and Employee Center to design, configure, maintain self-service portal and support digital workplace solutions. The ideal candidate will work on implementing and customizing the Employee Center portal, enabling employees to access services, knowledge, and workflows through a unified experience.

Key Responsibilities

• Configure and implement Employee Center and Employee Center Pro portals in ServiceNow.
• Develop and customize ServiceNow Service Portal pages, widgets, and themes.
• Design and customize Service Catalog items, record producers, and workflows.
• Create and modify custom widgets using AngularJS, HTML, CSS, and JavaScript.
• Build and configure Employee Center widgets, components, and pages using the ServiceNow UI Builder.
• Integrate Knowledge Management, Virtual Agent, and HR Service Delivery with Employee Center.
• Customize themes, branding, and navigation in Employee Center.
• Develop client scripts, UI policies, business rules, and script includes to support portal functionality.
• Work with REST/SOAP APIs to integrate ServiceNow with external systems.
• Implement search configurations, taxonomy, and knowledge sources in Employee Center.
• Collaborate with HR, IT, and business stakeholders to design employee self-service experiences.
• Troubleshoot portal performance issues and resolve ServiceNow defects.

Required Skills

• Strong experience with ServiceNow platform development.
• Strong experience with the ServiceNow platform.
• Hands-on experience with ServiceNow Employee Center / Employee Center Pro.
• Hands-on experience with ServiceNow Service Portal development
• Experience with UI Builder and Service Portal development.
• Knowledge of JavaScript, HTML, CSS, AngularJS (for portal customization).
• Experience with Service Catalog, Knowledge Management, and Workflow/Flow Designer.
• Understanding of ServiceNow data model and scripting (Business Rules, Client Scripts, Script Includes).
• Experience with REST integrations and APIs.

Preferred Skills

• Experience with Employee Center migration from Service Portal.
• Experience with HR Service Delivery (HRSD) in ServiceNow.
• Knowledge of Virtual Agent integration with Employee Center.
• Familiarity with Now Experience Framework.
• ServiceNow CSA / CAD / HRSD certification.

Experience

• 3–8 years of experience with the ServiceNow platform.
• At least 1–2 implementations of Employee Center.