Jr Operations Analyst - LinkedIn

Job description

Roles & responsibilities

• Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.
• Ensure reports and analytics align with business goals and strategic direction.
• Identify, gather, and document new reporting requirements from internal stakeholders.
• Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
• Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.
• Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
• Monitor operational issues and collaborate with teams to offer real-time solutions.
• Work closely with Contact Center teams to support decision-making with timely and accurate data.
• Share knowledge and best practices across the team to drive continuous improvement.

Job requirements

Must have

• Experience 0-1 year
• Strong numerical and analytical skills with the ability to interpret data and identify trends.
• Basic understanding of Contact Center operations, metrics, and workflows.
• Proficiency in MS Office and Google Sheets for data handling and reporting.
• High attention to detail with strong planning and task prioritization skills.
• Excellent communication and active listening skills.
• Proactive approach to problem-solving with a solution-oriented mindset.
• Ability to manage time effectively and meet consistent deadlines.
• Strong team player with a sense of empathy, accountability, and collaboration.
• Commitment to continuous learning and knowledge sharing.
• Willingness to work in a 24/7/365 shift-based environment.
• Should be flexible coming to office as per business requirements.

Workspace requirements

• Private workroom with the ambience to handle calls.
• Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
• Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
• Power backup (if you have frequent power cut issues.

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!