Zones - Service Desk – L1
Futureacad
Description
Service Desk – L1 | Zones India
Company: Zones India Pvt. Ltd. Website: https://zones.com Work Location: Vaishnavi Tech Park, South Block, 2nd Floor, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka – 560103 Joining: Immediate Openings: 35 +
About Zones
Zones is a global IT solutions provider delivering end-to-end technology products, services, and solutions to businesses worldwide. With a focus on innovation and customer success, Zones helps organizations transform their IT infrastructure and achieve digital excellence.
Position Overview
We are hiring enthusiastic and skilled Service Desk – L1 Engineers to join our IT Support team in Bengaluru. The role involves providing first-level technical assistance to global clients through multiple communication channels.
Key Responsibilities
- Act as the first point of contact for customers seeking technical assistance via phone, chat, or email.
- Provide remote troubleshooting and configuration support for desktops, hardware, and peripherals.
- Document and track incidents and resolutions within the ticketing system.
- Collaborate with internal teams to escalate unresolved issues.
- Maintain high-quality customer service and communication throughout interactions.
- Work in a 24/7 environment supporting global clients.
Eligibility Criteria
- Education: Any Graduate
- Batch: 2020 onwards
- Excellent verbal and written communication skills (mandatory)
- Strong customer service orientation
- Basic understanding of IT infrastructure, hardware, and troubleshooting
- Ability to multitask and work effectively in a team
- Willingness to work in rotational/night shifts
About Futureacad
Futureacad is an Indian edtech platform empowering learners with deeptech skills for future careers, offering courses in AI, data science, and cloud computing.