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F
Zones - Service Desk – L1
Futureacad
Bangalore
Full-Time
0.0 - 0.0 LPA
null experience
Closed
Description
- Act as the first point of contact for customers seeking technical assistance via phone, chat, or email.
- Provide remote troubleshooting and configuration support for desktops, hardware, and peripherals.
- Document and track incidents and resolutions within the ticketing system.
- Collaborate with internal teams to escalate unresolved issues.
- Maintain high-quality customer service and communication throughout interactions.
- Work in a 24/7 environment supporting global clients.
Eligibility Criteria
- Education: Any Graduate
- Batch: 2020 onwards
- Excellent verbal and written communication skills (mandatory)
- Strong customer service orientation
- Basic understanding of IT infrastructure, hardware, and troubleshooting
- Ability to multitask and work effectively in a team
- Willingness to work in rotational/night shifts
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About Futureacad
Futureacad is an Indian edtech platform empowering learners with deeptech skills for future careers, offering courses in AI, data science, and cloud computing.