Customer Care | Associate

Fynd is an AI-native unified commerce platform headquartered in Mumbai, India. We help enterprise retailers and large store networks bring together what typically sits in silos: online commerce, in-store operations, and logistics, into one modular, scalable stack. Trusted by 300+ enterprise retailers and supporting 20,000+ stores, Fynd powers end-to-end retail execution: build and run high-performance websites, sell across marketplaces, modernize store experiences, and automate logistics and supply chain workflows. Our platform is designed for speed, accuracy, and scale, so teams can launch faster, operate smarter, and deliver more consistent customer experiences across every channel. Backed by Reliance Retail Ventures Limited, Fynd is expanding across the GCC, Africa, and Southeast Asia to enable next-generation retail experiences. Take ownership of customer issues. Troubleshoot problems and see them through to resolution. Escalate unresolved issues to the appropriate internal teams. Receiving and placing customer service telephone calls. Resolving customer complaints. Ensure customer satisfaction and provide professional customer support.

University/college degree is an asset. Familiarity with office software and phone systems a plus. Previous experience, especially in a particular industry, preferred.