Customer Success Associate

Fynd is an AI-native unified commerce platform headquartered in Mumbai, India. We help enterprise retailers and large store networks bring together what typically sits in silos: online commerce, in-store operations, and logistics, into one modular, scalable stack. Trusted by 300+ enterprise retailers and supporting 20,000+ stores, Fynd powers end-to-end retail execution: build and run high-performance websites, sell across marketplaces, modernize store experiences, and automate logistics and supply chain workflows. Our platform is designed for speed, accuracy, and scale, so teams can launch faster, operate smarter, and deliver more consistent customer experiences across every channel. Backed by Reliance Retail Ventures Limited, Fynd is expanding across the GCC, Africa, and Southeast Asia to enable next-generation retail experiences. We are looking for a dynamic Retail Tech Enabler to drive customer satisfaction, adoption and growth. The ideal candidate will ensure smooth onboarding, issue resolution, and continuous value delivery.What will you do at Fynd? 1. Customer Relationship Management:Build and maintain strong, long-term relationships with users.Act as a trusted advisor, understanding user needs and providing solutions.Conduct regular check-ins and business reviews to ensure user satisfaction.Proactively engage users to drive product adoption and prevent churn.2. Onboarding & Training:Lead onboarding processes, ensuring users understand and utilize product effectively.Develop training materials and conduct sessions for clients and internal teams.3. Issue Resolution & Support:Act as the main point of contact for issues, coordinating with internal teams to resolve challenges efficiently.Monitor customer health scores and proactively address risks.4. Data & Reporting:Track user engagement and success metrics.Provide insights and reports on user feedback, product usage, and retention trends to management.

Knowledge of visual merchandising, space planning, or inventory management. 3-4 years of experience in customer success or a related role. Strong communication and interpersonal skills. Problem-solving mindset with a customer-first approach. Ability to analyze customer data and provide actionable insights - either Excel, BQ or SQL. Experience working with CRM tools and customer engagement platforms.