Operations Associate

The role is responsible for end-to-end store-level order fulfilment operations, ensuring timely pickup, quality checks, packing, dispatch, and returns handling. The individual acts as a key link between brand stores, pickup points, delivery partners, and internal TMS riders, while maintaining accuracy, compliance, and operational efficiency.Key Responsibilities:1. Product Pickup & Inbound HandlingCoordinate with brand stores to collect products as per system-generated orders.Ensure accurate pickup of SKUs, quantities, and variants from the brand store.Receive products at the designated pickup point / hub and acknowledge receipt in the system.2. Quality Check (QC)Perform thorough quality checks on received products, including:Product condition (damage, defects, stains, usage marks)Correct SKU, size, color, and taggingFollow defined QC SOPs and acceptance criteria.Flag discrepancies or quality issues immediately to relevant teams.Ensure QC activities are completed within defined TATs.3. Packing & DispatchPack shipments as per brand and logistics guidelines, ensuring:Correct packaging materialProper labeling and documentationSecure packaging to avoid transit damagePrepare shipments for dispatch to:External delivery partnersInternal TMS ridersHandover shipments with proper scanning, manifests, and proof of dispatch.4. TMS Rider ManagementAllocate delivery tasks to TMS riders based on route, capacity, and priority.Track rider movement, delivery status, and adherence to timelines.Resolve on-ground issues related to delays, misroutes, or failed pickups/deliveries.Ensure rider compliance with process, safety, and customer handling standards.5. Reporting & DocumentationMaintain daily operational reports including:Pickups completedOrders packed and dispatchedPending and delayed shipmentsQC rejections and reasonsShare periodic reports with supervisors and stakeholders.Ensure accurate data entry in systems and trackers.6. Returns Management & UnboxingReceive customer returns at the pickup point or hub.Perform return unboxing strictly in front of CCTV cameras as per compliance requirements.Validate returned products for:ConditionCorrect item and tagsSigns of usage or tamperingUpdate return status in the system and route items as per SOP (restock, RTV, disposal).Escalate discrepancies or suspected fraud immediately.

Strong attention to detail and process discipline Basic system and reporting skills (Excel / internal tools) Ability to manage field staff (riders) Good coordination and communication skills Ability to work in a fast-paced, high-volume environment High integrity and compliance mindset