Client Support - Fresher

·         Provide first-level (L1) client support by understanding reported issues and assisting in basic troubleshooting

·         Follow defined support processes, SLAs, and escalation procedures accurately

·         Log, track, and update client issues with clear and structured documentation

·         Coordinate with internal technical and product teams to ensure timely issue resolution

·         Perform basic data validation and functional checks under guidance

·         Maintain accurate support records, reports, and knowledge base documentation

·         Continuously learn product functionality, support workflows, and troubleshooting techniques

Requirements

·         Basic analytical and logical thinking with problem-solving aptitude

·         Strong willingness to learn support tools, systems, and troubleshooting practices

·         Ability to follow defined processes, SOPs, and escalation protocols

·         Good verbal and written communication skills (English mandatory)

·         Basic understanding of databases (simple queries, data validation concepts)

·         Fundamental knowledge of operating systems (Windows basics)

·         Awareness of software applications and basic SDLC concepts

·         Ability to work independently with guidance and collaboratively within a team

·         Good documentation, reporting, and attention to detail

·         Positive attitude, curiosity, ownership mindset, and eagerness to grow