GAIN - Central Operation - HubSpot Systems Support Specialist

Job Description: HubSpot Systems Support Specialist
Role title: Systems Support Specialist – HubSpot 
Department: Central Operations 
Location: India (Andheri)
Reporting to: Central Operations – Systems Lead
 
Role purpose 
 
We're hiring a HubSpot Systems Support Specialist to provide day-to-day administrative and operational support for HubSpot. This role is focused on keeping the CRM accurate, well-managed, and easy for teams to use—through excellent execution, strong attention to detail, and "systems thinking". 
 
You'll be trusted to work independently: attempting solutions first, using documentation and testing to validate outcomes, and escalating with clear context when you need confirmation or can't find the right answer. 
 
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Key responsibilities 
 
HubSpot support & administration

• Provide day-to-day HubSpot admin support (user setup, permissions, basic configuration, troubleshooting).

• Support teams with segmented lists and audiences, applying strong judgement around data quality and HubSpot filtering nuances.

• Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities.

• Keep changes structured and safe by considering dependencies and downstream impacts before updating the system.

• Maintain clear notes/documentation for recurring requests and improvements.

Other operational support

• Triage inbound enquiries from shared inboxes (e.g., hello@), routing accurately and escalating when unclear.

• Support process-driven tasks across Central Operations, including basic spreadsheet-based data cleaning and ad-hoc reporting support.

• Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently.

Skills & experience 
 
Essential

• Hands-on experience supporting or administering HubSpot (or equivalent CRM support experience with strong HubSpot capability).

• Strong "systems thinking": structured problem-solving, awareness of dependencies, and careful change execution.

• Analytical and detail-oriented, especially when working with data and segmentation.

• Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data.

• Clear written communication and comfort working with multiple internal stakeholders.

• Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight.

Desirable

• HubSpot certifications.

• Experience supporting a multi-team/multi-business-unit organisation.

• Familiarity with basic CRM governance concepts (data standards, access control, documentation).

Personal attributes

• Fast learner with strong initiative.

• Calm, methodical, and reliable under pressure.

• Comfortable asking questions to confirm understanding—especially where changes could have wider impact.