Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Software Engineer Full stack
Hyderabad, India

Role Overview:
Build and scale cloud-native experiences that power workforce planning for thousands of global organizations. This role directly improves forecasting accuracy, system reliability, and user productivity across the Genesys Cloud platform, impacting how businesses plan and manage customer engagement at scale. You will own end-to-end development across microservices and micro-frontends, shaping architecture, performance, and developer experience. At Genesys, we combine AI innovation with deep customer empathy to deliver real outcomes for enterprises worldwide, and this role plays a critical part in that mission. You will collaborate across engineering, product, and platform teams while gaining exposure to large-scale distributed systems and modern cloud architecture.

Key Responsibilities:

• Design and deliver scalable frontend and backend solutions that improve performance, reliability, and user experience across the WFM forecasting platform
• Own end-to-end development of microservices and micro-frontends, ensuring high availability and seamless integration within AWS cloud environments
• Drive improvements in system architecture, code quality, and engineering processes to enhance scalability and long-term maintainability
• Build and execute comprehensive testing strategies that increase confidence and reduce production defects
• Optimize APIs and service interactions to improve system efficiency, response times, and data accuracy
• Collaborate with cross-functional teams to align technical solutions with product goals and customer outcomes
• Monitor and troubleshoot production systems to ensure stability, resilience, and continuous service improvement

Required Qualifications:

• 3 or more years of experience in full stack software development
• Strong foundation in data structures and algorithms
• Experience with Java, Node.js, or TypeScript and modern frontend frameworks such as React, Vue, or Angular
• Solid understanding of object-oriented programming and RESTful API design
• Experience across the full software development lifecycle, including development, deployment, and support
• Hands-on experience with cloud platforms such as AWS and tools like Git, Jenkins, and Docker
• Familiarity with microservices architecture and distributed systems concepts

Preferred Qualifications:

• Experience building and deploying serverless applications in cloud environments
• Exposure to micro-frontend architecture and modern UI composition strategies
• Understanding of CI CD pipelines and automated deployment practices
• Experience working in Agile development environments with cross-functional teams

#LI-Hybrid

#LI-GR1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

 

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.