Account Manager

Key Responsibilities

• Own day-to-day relationship for an assigned set of 8-10 clients
• Maintain the daily SOW delivery tracker for assigned clients — deliverable, owner, due date, status
• Run weekly client check-ins; flag scope or delivery risk early
• Coordinate with SEO, Paid Media, Social, Technology, and Content teams to keep delivery on schedule
• Review and send the monthly client report under their own name
• Act as first point of escalation on client matters before Head of Client Servicing && Delivery

• Proven track record owning multiple client relationships simultaneously (5+ concurrent accounts)
• Comfortable presenting numbers and status in a client meeting independently
• Organised, tracker-driven working style
• Confident escalating problems early rather than late
• Prior experience in an education-sector or higher-ed client portfolio
• Exposure to digital marketing SOWs/retainer structures