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Sr. Associate - Lost & Found (Bhogapuram (GA16C&P1), IN)
GMR Group
Rasapūdipalem
Full-Time
0-3 Years experience
Description
JOB PURPOSE
| The role is responsible for overseeing the end-to-end operations of the Lost & Found (L&F) main store at the airport, ensuring adherence to defined guidelines, roles, and responsibilities. The position involves safe handling, storage, and secure return of lost items to rightful claimants in a transparent, efficient, and passenger-centric manner. It includes maintaining accurate inventory records, proper documentation, and ensuring regulatory compliance. The role also involves close coordination with the Terminal L&F teams to facilitate timely and secure transfer of items to the main store. |
ORGANISATION CHART
Sr. CSE- Lost & Found Property --> Head- Terminal --> Head- Lost & Found Property
KEY ACCOUNTABILITIES
| Accountabilities | Key Performance Indicators (KPIs) |
| Categorization & Storage * Systematically categorize and store lost items based on type, value, and perishability. * Maintain secure custody of valuable items, ensuring appropriate handling procedures. * Coordinate with terminal L&F teams for secure and timely transfer of articles from terminal buildings to the main L&F stores. | * No. of Audits * Record of timely shifting of LPs |
| Handover & Claim Process * Ensure secure handover protocols, including identity verification and acknowledgment receipts. * Verify claimants and hand over items based on the nature and value of each item. | * Accuracy in Documentation |
| Documentation & Inventory Control * Maintain accurate receipts, documentation, and inventory logs for all L&F articles to ensure transparency and traceability. * Manage a centralized L&F database for real-time tracking and record maintenance. (Gazette Notification & AAI lost Property regulation 2023) | * Accuracy in Documentation |
| Complaint Handling & Passenger Support * Ensure timely response and resolution for lost property inquiries and complaints, providing a customer-focused experience. * Coordinate with terminal L&F teams for secure and timely transfer of articles from terminal buildings to the main L&F store. | * Zero Complaints |
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
| * Passengers/Visitors, Customs, CISF * Airlines/GHAs, NGOs, RAXA |
INTERNAL INTERACTIONS
| * S&V, IT, Finishes * TOPS, Estate Management |
FINANCIAL DIMENSIONS
| * Adhere to the actions, processes suggested to reduce cost of materials used for the upkeep of LP items by using them optimally. |
OTHER DIMENSIONS
| * Close coordination with Terminals Team * Coordination with the Internal and External Stake holders * Timely escalation of issues for corrective action |
EDUCATION QUALIFICATIONS
| * Graduate in any discipline, Reputed institute of Aviation or Hospitality management * Proficient in MS office, especially in Excel, Word, and Power Point * Proficient in basic data Analytics * Basic knowledge of Inventory management |
RELEVANT EXPERIENCE
| * Good knowledge about Airport Operations. * 2 to 5 years of relevant experience in Aviation/Hotel/Hospitality * Appropriate knowledge & experience in Lost & Property handling |
COMPETENCIES
- Performance Monitoring and Reporting (Practitioner)
- Stakeholder Management (Internal and External) (Practitioner)
- Customer Service Excellence and Complaints Management (Proficient)
- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Personal Effectiveness
- Stakeholder Focus
- Networking
- Capability Building
- Strategic Orientation
- Social Awareness
- Entrepreneurship
About GMR Group
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